Warranty Information

Warranty of E Ride Pro SS 2.0

By purchasing an E bike from Buzzed Up E Bikes, you hereby accept and agree to all of our Terms and Conditions.

Warranty Periods:

The E Ride Pro SS 2.0 comes with a 12-month manufacturer's warranty, subject to the condition of the bike. This warranty excludes any excessive wear, damage, upgrades, or modifications. The 12-month warranty covers manufacturer's faults, defects, or failures to the battery, controller, and charger.

Any warranty, service, or parts-related requests and enquiries must be in writing and brought to our attention as soon as applicable for assessment. Along with a thorough explanation of the issues, we will also need clear photos or video of the item in question from different angles (i.e., front, back, sides). If the issue relates to a sound from an item or part, we will require clear audio, so a video will be necessary. We also require a photo or video of the original packaging and the shipping label. Please email us all of this information at info@buzzedupebikes.com.

The return of the item or part may be required for further inspection.

During the warranty period, Buzzed Up E Bikes will repair or replace products or parts that are defective due to improper material or workmanship, under normal use and with regular maintenance.

For any warrantable claims from the Supplier, you will be responsible for bringing the item or part back to our store or for the shipping of the item or part back to our store. The travel or shipping costs are nonrefundable.

Once the item has been returned and inspected by our technicians for a warrantable claim from the Supplier, we will inform you that we have received your returned item. We will attempt to repair or replace the faulty item/part. If the item/part is deemed non-faulty by our technicians, you may need to pay return postage to get the item/part back to you. This is at the discretion of Buzzed Up E Bikes.

Warranty Terms and Conditions:

  • Product must have been purchased directly from Buzzed Up E Bikes with the original proof of purchase presented by, and be in the name of, the Original Purchaser.

  • Products must have less than 15,000 km.

  • Warranty does not apply to wear and tear parts such as, but not limited to, screws, bearings, brake pads, discs, tyres, tubes, etc.

  • Warranty claims come in the form of replacement spare parts and do not cover any additional charges incurred for the replacement itself, such as third-party repair fees.

  • Items that are required to be returned need to be packaged securely for freight/shipping, which is up to the purchaser. Any damages caused by or during freight/shipping are not warrantable nor covered by Buzzed Up E Bikes.

  • The bike’s performance is not covered as a defect or warranty claim.

  • Buzzed Up E Bikes reserves the right to refuse any warranty claims that are outside of our terms and conditions.

What We Don’t Cover in Our Warranty:

  • Any damages due to accidents or any form of personal negligence.

  • Any damage resulting from the application of improper cleaners, solvents, or chemicals to the product, water damage, smoke or soot, or exposure to saltwater, sea breeze, or salt.

  • Warranty claims outside of the 12-month purchase timeframe.

  • Damage caused by failure due to misuse (e.g., freestyle riding).

  • Damage caused by failure to service or uphold regular maintenance.

  • Damage caused by natural disasters, weather events, water, floods, storms, or fires.

  • Damage from debris or foreign objects.

  • Damage caused by incorrect installation, fitment, or assembly, modifications, alterations, upgrades, installation of any parts not supplied as original equipment, or any parts not installed when directed in the manual or where the device is altered from its original manufacturer’s state.

  • Damage during freight/shipping.

  • Buzzed Up E Bikes will void any warranty immediately and not take responsibility for any problems arising from modifications, alterations, or the use of aftermarket parts. We inform you that these actions can cause serious safety risks that could result in injury or death.

Bike Use Waiver & Release

The risk of injury from the use of any electric dirt bike could be significant, including the potential for permanent paralysis and death, and while particular rules, equipment, and personal discipline may reduce this risk, the possibility of serious injury while operating an electric dirt bike does exist. When buying from Buzzed Up E Bikes, the purchaser, including heirs, assigns, administrators, executors, next of kin, waive all claims of damage, injuries, and death sustained to person or property, that they may have against the aforementioned release party to such activities, including claims in tort, contract, equity, or otherwise.

Buzzed Up E Bikes will not be held responsible for any damage to persons or property caused by the battery charger or charging process. HEREBY WAIVE AND RELEASE indemnity, hold harmless and forever discharge Buzzed Up E Bikes and its agents, employees, officers, directors, affiliates, successors, and assigns, coaches, teachers, and trustees from any and all claims, demands, debts, contracts, expenses, causes of actions, lawsuits, damages, and liabilities of every kind and nature, whether known or unknown, in law or equity, that I ever had or may have, arising from or in any way related to participation in any of the events or activities conducted by, on the premises of, or for the benefit of, Buzzed Up E Bikes, provided that this waiver of liability does not apply to any acts of gross negligence, or intentional, willful, or wanton misconduct.

Why Choose Buzzed Up E Bikes?

  • We stand by the integrity of our E bikes!

  • We have a very high standard of Customer Satisfaction!

  • We are dedicated to ensuring you have a positive experience and enjoy your E rides worry-free!